Delivery & Returns 2016-11-09T20:34:48+00:00

We aim to process and dispatch orders as quickly as possible, usually within 24 hours. Orders placed before 1pm will normally be processed the same working day. Our Customer Service staff will be happy to help you with any enquiries regarding your order or products during the following hours: Monday – Friday 9.30am – 6.00pm

Customer service 020  7692 8740

info@skindesignlondon.com

 

UK Delivery

OPTION ONE: FREE UK DELIVERY 
Free UK Delivery within 3-6 working days.

OPTION TWO: STANDARD
Delivery 3-5 working days
£5.95 including VAT

OPTION THREE: EXPRESS*
Delivery the following working day
£7.00 including VAT
Your order must be placed before midday on the previous working day.

OPTION THREE: EXPRESS PLUS*
Delivery before 1pm the following working day.
£10.00 including VAT
Your order must be placed before midday on the previous working day.

 

International Delivery

ZONE 1: EUROPEAN UNION DELIVERY
Free delivery on all orders; 5 to 7 working days depending on the country.

ZONE 2: REST OF THE WORLD DELIVERY
For all orders under £250 outside of the European Union, there is a flat rate delivery charge of £45.00; 5 to 7 working days depending on the country.

For all orders of £350.00 and over outside of the European Union, delivery is free; 5 to 7 working days depending on the country.

 


For the purposes of all of our delivery options, your order must be placed before midday on the previous working day. 
In the event of adverse weather conditions, strikes, Acts of God or any other events outside of our control there may be some delays to the delivery of your order.

Our FREE UK DELIVERY service is available for all addresses within the UK and Channel Islands.

Our EXPRESS and EXPRESS PLUS delivery services are available for all UK Mainland addresses excluding the Scottish Highlands. Please note that working days exclude Saturdays, Sundays and Bank Holidays.

Orders to one address may be delivered in one or more deliveries. If you have specified delivery to more than one address when placing your order please note that there is a separate charge for each destination address. Any delivery timescales specified above are indicative only and we shall not be liable for any delay whatsoever.

Please allow one additional day for deliveries to off-shore islands, Scottish Highlands and Northern Ireland.


Returns and Exchanges

DAMAGED GOODS
If your package is damaged by the carrier during shipment, save the box and the merchandise and notify us immediately at info@skindesignlondon.com

Please include your order number for the most expedient service.

RETURNS/EXCHANGE RESTRICTIONS
If you are not completely satisfied with your purchase, we are happy to accept products in their original, untouched condition within 21 days for a refund or exchange. Please return merchandise packed in its original shipping box, along with a copy of the packing slip.

Only items purchased on Skin Design London .com may be accepted for return or exchange. We will not accept any merchandise purchased from a store.

Only the price of the item(s) purchased will be refunded. Shipping and handling costs will not be refunded.

For returns, send the unused or damaged merchandise to:
Skin Design London Ltd
1st Floor
34 South Molton Street
Mayfair
London
W1K 5RG,

UK

Once we receive your returned item(s), please allow up to 10 business days to process your refund and send an e-mail confirmation.